Melbourne Training Centre
Level 15, 330 Collins Street
Melbourne VIC 3000

Sydney Training Centre
Level 25, 88 Phillip Street
Sydney NSW 2000

Perth Training Centre
Level 24, 108 St Georges Terrace
Perth WA 6000

Brisbane Training Centre
Level 54, 111 Eagle Street
Brisbane QLD 4000

Adelaide Training Centre
Level 3, 97 Pirie Street
Adelaide SA 5000

 

Grievance Handling

First Aid Melbourne Grievance Handling

Grievance Handling

If you feel as though you have been unjustly treated or that a member of our staff, student community or other affiliates have in any way acted in a manner that is beyond our code of conduct then you may seek to have this reviewed and actioned by our administration.

Reasons for a grievance may include:

  • A situation where you feel an assessment's outcome has been incorrectly marked or graded;

  • Any form of harassment, rude, or morally unfitting behavior from our staff, learner community and other affiliates;

  • Unfair treatment from a member of our training community.

     

We welcome complaints and appeals and promote the importance of actioning concerns in a timely manner.

Methods for Reporting

Contact the compliance manager of First Aid Education on 1300 242 522.